Refund Policy
At ANC Luxe Labs, we are committed to maintaining high standards of quality, consistency, and customer service. Due to the specialized nature of our products, all sales are considered final unless otherwise stated.
We do not accept returns, refunds, or exchanges for products that have been opened, used, or handled after delivery. This policy is in place to ensure product integrity, safety, and compliance with industry standards.
If an item is received damaged, defective, or incorrect, customers must notify us within 48 hours of delivery by contacting our support team at [insert email]. Requests submitted after this timeframe may not be eligible for review.
To initiate a review, customers must provide:
- Order number
- Description of the issue
- Clear photographic evidence of the product and packaging
All claims are evaluated on a case-by-case basis. If approved, ANC Luxe Labs may offer a replacement, store credit, or refund at its sole discretion.
ANC Luxe Labs is not responsible for:
- Damage caused after delivery
- Improper handling or storage
- Carrier-related delays or delivery issues
By completing a purchase on our website, you acknowledge and agree to the terms outlined in this refund policy.